Last Updated: April 29, 2026
Return Window
You have 30 calendar days from the date of delivery to request a return.
Return Eligibility
To be eligible for a return, the product must be:
- Unused and in its original condition
- In its original packaging
- Accompanied by a confirmed quality issue (defective, damaged upon arrival, or incorrect item sent)
Non-returnable items
- Products that have been used (except to inspect defects)
- Products without original packaging
- Items damaged by the customer after delivery
How to Return
Contact us at info@laneige.cyou with your order number and reason for return. We will provide a prepaid return shipping label and instructions.
Return Shipping Cost
Returns are free of charge. No restocking fees.
Return Address
Laneige.Cyou
715 New High St # D
Los Angeles, CA 90012
United States
Refund Processing
Once we receive and inspect the returned product, we will process your refund within 1–2 business days. Refunds are issued to your original payment method.
Refund Timing
After we process the refund, it may take 7–10 business days for the credit to appear in your account, depending on your bank or payment provider.
Exchanges
We do not offer direct exchanges. Please return the original item and place a new order.
Defective Items
If you receive a defective or damaged product, contact us immediately with photos. We will arrange a replacement or full refund.