Last Updated: April 29, 2026
Shipping Destinations
We currently ship exclusively to addresses within Canada. We do not offer international shipping outside of Canada at this time.
Order Processing Time
Orders are processed within 1–2 business days after order placement. Orders placed on weekends or holidays will be processed on the next business day.
Delivery Time
Once shipped, delivery typically takes 5–8 business days within Canada. Please note that delivery times are estimates and may vary due to carrier delays, weather, or holidays.
Shipping Cost
We offer free shipping on all orders shipped to Canadian addresses. No minimum purchase required.
Carrier
We use a variety of trusted carriers (e.g., Canada Post, UPS, FedEx) based on your location. Tracking information will be provided via email after shipment.
Order Tracking
A shipping confirmation email with tracking number will be sent once your order is shipped.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at info@laneige.cyou within 7 days of delivery. We will work with the carrier to resolve the issue.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for delays or losses caused by incorrect addresses.
Customer Service
Email: info@laneige.cyou | Phone: +1 (213) 617-8075
Hours: Monday–Friday, 9:00 AM – 6:00 PM (PT)