Last Updated: April 29, 2026
If you can’t find the answer here, please contact our support team.
Ordering & Shipping
Q: Do you offer free shipping?
A: Yes, we offer free shipping to all Canadian addresses. No minimum purchase required. We do not ship outside Canada.
Q: How long does delivery take?
A: Processing: 1–2 business days. Delivery within Canada: 5–8 business days.
Q: Can I track my order?
A: Yes. You will receive a tracking number by email once your order ships.
Q: What payment methods do you accept?
A: Visa, MasterCard, and PayPal only.
Q: In what currency are your prices?
A: All prices on our website are in United States Dollars (USD).
Q: Do you have a physical store?
A: No, we operate exclusively online. Our business address is for correspondence and returns only and is not open to the public. Please do not attempt to visit.
Returns & Refunds
Q: What is your return policy?
A: You have 30 calendar days from delivery to return items that are unused, in original packaging, and have a quality issue. See our full Return & Refund Policy for details.
Q: Do I pay for return shipping?
A: No. Returns are free – we provide a prepaid return label.
Q: How long does a refund take?
A: We process refunds within 1–2 business days after receiving the return. Your bank may take 7–10 additional business days to show the credit.
Q: What if I receive a damaged or defective product?
A: Contact us immediately at info@laneige.cyou with your order number and photos. We will arrange a replacement or full refund.
Product & Quality
Q: What does “Laneige.Cyou Quality” mean?
A: We are committed to offering skincare products that meet high standards of formulation, safety, and performance. Every product is sourced from reliable supply chains and stored under proper conditions before shipping.
Q: Can I trust the product information on your site?
A: We strive to provide accurate product descriptions, ingredients lists, and usage instructions. If you have any questions about a specific product, please contact us before purchasing.
Customer Support & Trust
Q: How can I contact you?
A: Email info@laneige.cyou or call +1 (213) 617-8075. Hours: Mon–Fri, 9am–6pm PT.
Q: What is your business address?
A: Our business address is 715 New High St # D, Los Angeles, CA 90012, United States. This address is used for returns and legal correspondence only and is not open to the public.
Q: How quickly do you respond to emails?
A: We respond within 1–2 business days.
Q: Is my payment information secure?
A: Yes. Our website uses SSL encryption and PCI-compliant payment processors. We do not store full credit card numbers.
Still have questions?
We’re happy to help – contact us anytime!